Jewelry Repair and Upgrade Services
Repairs
Necklace and bracelet repair services are available for gemstones originally purchased from our shop.
Restringing prices vary based on the complexity of the work required to return your healing gemstone jewelry to its full therapeutic capacity.
Our warranty: Necklaces or bracelets that show signs of faulty stringing within 90 days of delivery are eligible for free restringing. Necklaces or bracelets damaged by accidents such as being dropped on a hard surface or inadvertently ripped apart do not qualify for warranty coverage.
Pricing
Necklaces
Standard designs based on gemstone spheres: $49
Standard designs based on gemstone rondels: $69
Bracelets
Standard designs: $35
Complex designs: $43
Extra Care Fee
Projects that require extra attention will be subject to an extra care fee. Extra care is sometimes required for matching colors and sizes of broken beads, restringing necklaces 32” or longer, and other various reasons.
If extra care is required for your project, we will discuss it with you prior to starting any work on your jewelry.
Extra care fee for standard designs: $19
Extra care fee for complex designs: $29
Repair Schedule
Jewelry repairs are completed on a first-come-first-serve basis.
Stringing Hiatus:
We will not be servicing repairs between June 1st and July 15th and between November 1st and December 15th in order to focus on restocking our inventory.
If you send us projects during these periods, you will be notified that your gems have arrived safely and will be held in our vault. If we have a backlog upon resuming repair services, it may take several weeks to address your project.
If we have time to fit in repairs, we will do so at our discretion.
Liability
We will take the utmost care of your gems while they are in our possession; however, we are not liable if they are lost or stolen in transit or due to other events beyond our control. We highly recommend insuring your shipment for the maximum replacement value.
To Get Started
Cleanse your gemstones thoroughly. Place each item you’d like us to repair in a clear plastic bag. In each bag, include a note with your name, phone number, email address, and instructions.
Insure your package and mail to:
GEMFormulas
P.O. Box 4065
Manchester, CT 06045
*Note: Private carriers such as FedEx or UPS are unable to ship to P.O. Box locations. We recommend using USPS Priority Mail or Priority Express Mail.
Upgrades
Our upgrade service is currently suspended until further notice.
Our upgrade service is available to new customers who want to maximize the potential of the gemstone necklaces they collected before they found us. See the list of eligible gemstones to upgrade below.
Upgrading incorporates all the advancements to Gemstone Therapy necklaces since the necklace was originally purchased. This includes adding a clasp and the appropriate symbiotic partner, incorporating numerology into the necklace design, and removing any non-therapeutic beads.
Your approval will be required before any alterations are made to your necklace.
We handle each upgrade as a unique item and work hard to tailor it to fit your needs and preferences.
Pricing
Necklaces
Standard designs based on gemstone spheres: $149
Standard designs based on gemstone rondels: $169
Complex designs: $189
*Complex designs include color ray gems & White Beryl, Tourmalines, and Rhythm.
*Bulk pricing available to new customers. Call us for details.
Bracelets
Standard designs: $79
Complex designs: $99
Clasps
Wood button clasp: Included in the stringing fee.
14K gold or sterling silver clasp: Priced at current market value, varies based on style & metal type.
*Gold or silver clasps are not recommended for Rose Quartz.
Trademarked Pattern Usage Fee
This is now included in the upgrade fee at $10 per necklace and $5 per bracelet design.
Extra Care Fee
Projects that require extra attention will be subject to an extra care fee. You may be charged this fee if we have to high-grade your gemstones or ream small drill holes, if the project requires extra time in assembly or matching colors and sizes, or if your necklace is 32” or longer.
If an extra care fee is required for your project, this will be discussed prior to starting any work.
Extra care fee for standard designs: $9
Extra care fee for complex designs: $19
Gemological Testing
Upgrades will only be considered for material that meets our strict criteria for physical and therapeutic quality.
If we cannot be 100% sure of a gemstone’s identity or whether it has been treated, we must verify it with a G.I.A. gemologist.
In some cases, we may have to cut a strand and single out one gem (with your prior permission) in order to identify it. If it turns out to be treated or otherwise non-therapeutic, we will restring it for you at our standard rate if you want it restrung.
G.I.A. gemologist evaluation fee: $39 per gemstone
Let's Discuss Your Upgrade First
We are happy to discuss your potential projects before you send us your jewelry. Please contact CustomerService@GEMFormulas.com or call (877) 443-6436 for a consultation.
While we cannot make any guarantees until your gems are in our care, we can provide an estimated cost for upgrade.
What to Expect
Projects sent in for upgrade or repair are completed on a first-come-first-serve basis. Upon arrival, your gems will be cataloged and entered into our database. You will then be contacted to discuss the details of your project(s) and expected costs. When you approve the project plan and budget, it will go into the stringing queue. Upon completion of stringing, we will contact you to finalize the return shipping plan and payment.
For storage and liability purposes, we can only accept jewelry you’re ready to have repaired or upgraded.
If you’re considering an upgrade or repair project but aren’t sure what you’d like to do yet, please contact us before sending in any gemstones. We’ll be happy to review them and discuss your options with you. Then, if you’d like to proceed with an upgrade or repair, you can mail us your item(s). Any gems we receive without a definitive request for repair or upgrade will be returned at the sender’s expense after two weeks.
Liability
We will take the utmost care of your jewelry; however, we are not liable if it is lost or stolen in transit or due to events beyond our control. We highly recommend insuring your gemstones for their maximum replacement value.
To Get Started
Cleanse your gemstones thoroughly. Place each item you wish to upgrade in a clear plastic bag. In each bag, include a note with your name, phone number, email address, and instructions.
Insure your package and mail to:
GEMFormulas
P.O. Box 4065
Manchester, CT 06045
What Gemstones Can I Upgrade?
Foundation Five Gemstones:
Agate, Dark Green Aventurine, Mother of Pearl, Onyx, Rhodonite (Pink variety only)
Color Ray Gemstones:
Amethyst, Blue Sapphire*, Carnelian, Citrine, Emerald*, Indigo, Pink Sapphire*, Ruby*, Yellow Sapphire*
*Complex designs
Other Gemstones:
Aquamarine, Apatite, Bloodstone, Blue Lace Agate, Blue Topaz, Lapis Lazuli, Lavender Quartz, Leopardskin Jasper, Moonstone (White Flash), Moonstone (Blue Flash), Opalite, Quartz (Frosted), Quartz (Rose), Rhodochrosite, Rhodonite (Black variety), Sodalite, Tourmaline (Green), Tourmaline, (Pink), White Beryl
Contact Us
Phone: (860) 646-3063 or toll free: (877) 443-6436
Hours: Monday – Friday 10 a.m. – 5 p.m. EST