Jewelry Repair Services
Repairs
Necklace and bracelet repair services are available only for gemstones originally purchased from our shop.
Restringing prices vary based on the complexity of the work required to return your healing gemstone jewelry to its full therapeutic capacity.
Our warranty: Necklaces or bracelets that show signs of faulty stringing within 90 days of delivery are eligible for free restringing. Necklaces or bracelets damaged by accidents such as being dropped on a hard surface or inadvertently ripped apart do not qualify for warranty coverage.
Pricing
Necklaces
Standard designs based on gemstone spheres: $49
Standard designs based on gemstone rondels: $69
Bracelets
Standard designs: $35
Complex designs: $43
Extra Care Fee
Projects that require extra attention will be subject to an extra care fee. Extra care is sometimes required for matching colors and sizes of broken beads, restringing necklaces 32” or longer, and other various reasons.
If extra care is required for your project, we will discuss it with you prior to starting any work on your jewelry.
Extra care fee for standard designs: $19
Extra care fee for complex designs: $29
Repair Schedule
Jewelry repairs are completed on a first-come-first-serve basis.
Liability
We will take the utmost care of your gems while they are in our possession; however, we are not liable if they are lost or stolen in transit or due to other events beyond our control. We highly recommend insuring your shipment for the maximum replacement value.
To Get Started
Cleanse your gemstones thoroughly. Place each item you’d like us to repair in a clear plastic bag. In each bag, include a note with your name, phone number, email address, and instructions.
Insure your package and mail to:
GEMFormulas
P.O. Box 4065
Manchester, CT 06045
*Note: Private carriers such as FedEx or UPS are unable to ship to P.O. Box locations. We recommend using USPS Priority Mail or Priority Express Mail.
Contact Us
Phone: (860) 646-3063 or toll free: (877) 443-6436
Hours: Monday – Friday 10 a.m. – 5 p.m. EST